Delivery and Returns
The delivery of your order
DELIVERIES
All orders recorded is delivered Ex-works, includingpacking, excluding bank charges at the address specified by the customer, subject to availability of stock and special cases.
Delivery times are indicative and noncompliance does not in any case lead to a cancellation of the sale or payment for damages.
Express deliveries are offered to the customer on request and an extra cost, fee of the selling price of products ordered.
PRICE AND PAYMENT
The current prices are those listed on our website www.bouchon-plastique.com or available by calling +33 (0) 3.20.97.31.07. They are denominated in Euros excluding taxes, VAT. PLASTEM SARL reserves the right to modify at any time. The prices listed in the catalog and on our media sales are indicative.
The terms of payment are 30 days end of month , subject to the line of credit authorized by letter of exchange magnetic survey (magnetic LCR) or bank except in special cases. Any opening an account with PLASTEM SARL engages the customer to complete the formalities with his bank for the treatment of magnetic CSF. No discount is given for early payment. A cash payment is required to open the account for the first order, PLASTEM can ask for a payment before shipping the products.
In case of late payment in accordance with Law No. 2008-776 of August 4, 2008, the customer is liable to penalties, without any reminder, the day following the settlement date on the invoice. Unless otherwise can not, however, set a rate less than three times the legal interest rate, the interest penalties for late payment rate is the interest rate applied by the European Central Bank's refinancing operation most recent plus 10 percentage points. The customer is entitled to the benefit of the term and PLASTEM may demand immediate payment of the balance of the outstanding price. The customer bears all expenses incurred by PLASTEM SARL for the recovery of sums due and PLASTEM may additionally demand to the client, as a penalty, an allowance equal to 10% of the balance.
Under Article D. 441-5 of the Commercial Code, a lump-sum compensation for recovery costs is due as of right from the first day of late payment regardless of the time period applicable to the transaction (residual period provided for in Article 441-6 I section 8 L., agreed period provided for in Article L. 441-6 I section 9, regulated period provided for in Article L. 441-6 I paragraph 11, schedule 1 to ° to 4 ° of Article L. 443-1). This lump sum of € 40 must be paid in the event of late payment of any debt, in addition to penalties.
PLASTEM SARL reserves the right, with or without notice, suspend the current orders of the client until it has paid the amounts due, and repossess the equipment delivered.
SELLER PROPERTY AND RISK TRANSFER
Pursuant to article 2367 and following of the Civil Code, the goods sold remain the property of PLASTEM company until full payment and accessories (ownership clauses). In case of a dispute or disagreement of the customer, no compensation of any kind, can not challenge the retention of property.
This provision shall not prevent the transfer to the customer upon delivery, risk of loss and damage of goods sold, and the damage they could cause.
WARRANTY
All claims must include details on the use of the article, the date of purchase and the place where the faulty component. We reserve the right to either replace that section, or to establish a credit value of the invoice price.
Liability is limited only to goods supplied by PLASTEM LLC and does not apply to damage, injury or loss of income resulting from a defective component.
The use of the goods supplied by PLASTEM LLC must comply with the technical recommendations of the manufacturer. All our products are only traceable source of supply. It is the customer's responsibility to ensure that this condition is sufficient for the requirements of the final destination of the goods purchased.
DELIVERY DATE, RETURNS, DISPUTES,
The customer must ensure at the time of delivery, in the presence of the carrier that packages bear no trace of suffering, debris, burglar and that the number of packages is mentioned on the transport documents.
The customer must specify the reservations on the shipping documents, or default, notified in accordance with Article L. 133-3 of the Commercial Code, the carrier by registered letter with acknowledgment of receipt no later than three letter days after delivery, with a copy to PLASTEM SARL. Otherwise, no claim can be accepted by PLASTEM SARL.
Returns must be made prepaid, within a maximum period of 10 days from the date of receipt of goods at the customer premises.
To identify the return, the client requests the prior authorization number and a return to the Service Customer Satisfaction. This is required to make the adjustments required.
Products must be returned in their original, undamaged packaging (otherwise the return can not be accepted), together with the number PLASTEM SARL folder, and the delivery or the corresponding invoice, within a maximum of five days after the creation of the return.
In case of return of goods will not include the return number clearly written on the package, the fee is deducted at 50 € HT, and the package will be returned to the client.
Returned products are subject to quality control before making any decision.
In case of return of goods because of the customer, handling charges are deducted at 25 €.
If proven litigation, default interest is suspended.
Returns must be made prepaid, within a maximum period of 10 days from the date of receipt of goods at the customer premises.
To identify the return, the client requests the prior authorization number and a return to the Service Customer Satisfaction or on the website. This is required to make the adjustments required.
Products must be returned in their original, undamaged packaging (otherwise the return can not be accepted), together with the number PLASTEM SARL folder, and the delivery or the corresponding invoice, within a maximum of five days after the creation of the return.
In case of return of goods will not include the return number clearly written on the package, the fee is deducted at 50 €.
Returned products are subject to quality control before making any decision. The following products are not authorized for return: health and safety (worn products), technical library, software.
Unless otherwise agreed between the client and PLASTEM SARL, items put up for production (coil, plate, tube, ...) can not be returned, except for defective products
In case of return of goods because of the customer, handling charges are deducted at 25 €.
If proven litigation, default interest is suspended.